Frequently Asked Questions

Everything you need to know about staying comfortable and stylish with Just Cozy.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our online portal to start your return process.

How do I ensure I choose the right size?

Each product page features a detailed size guide with specific measurements. Since our fabrics are designed for comfort, we recommend sizing up if you prefer a looser, oversized fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Afterpay.

Are your materials ethically sourced?

Yes, we pride ourselves on using sustainable fibers and working with certified manufacturers who guarantee fair wages and safe working conditions for all employees.

How should I care for my Just Cozy garments?

To maintain the softness and longevity of your items, we recommend machine washing on a cold, gentle cycle and laying flat to dry or using a low heat setting.